Complete Solar Experience
Over the past 10 years, Complete Solar has broken ahead of the solar industry pack because of its commitment to creating wonderful solar experiences. What used to be a complicated and confusing process is now a streamlined, enjoyable process.
After reviewing your initial design and warranties with a Solar Expert, we'll introduce you to our Project Coordinators and get a site survey scheduled. With automation technology, you are automatically notified as soon as a site surveyor is en route. This process eliminates delays from miscommunication or missed appointments.
Meet the Team
Real People Keeping You Well-Informed
When you decide to go solar, you are automatically assigned a full-time project coordinator. The job of this project coordinator is clear: keep you informed and happy.
Our project coordinators communicate with you at every stage of the project so you never have to doubt or question the status of your project. If you have any questions along the way, you can reach out to your solar coordinator or our support team to get immediate answers.
While the actual timeline of a solar project can look different based on things like project difficulty or local jurisdictions, we’ve streamlined the solar journey so an average install timeline is around 30 days.
In the following pages, you’ll learn what your customer journey will look like.
PERMIT SUBMISSION AND APPROVAL
One of the most time-consuming parts of the solar installation process is working with the local jurisdiction for approval on your solar project. We have a dedicated permitting team, who work to expedite your permit applications for approval. (This means you can get your installation sooner). Fortunately, there are an increasing number of jurisdictions that are adopting online, same-day permitting, but for the slower AHJ’s, rest assured that we will check in with you at least once a week.
We’re ambitious with our timeline because we genuinely want the best for our customers and our partners. With no unexpected delays, by week four our installers have the equipment they need to actually put panels on your roof. Similar to the site survey experience, you will be notified when an installer is on their way. You will know the very minute you can expect an installer to arrive at your door. When the solar installation is complete, we coordinate with the city or county to have an official inspection done and then wait to get permission to operate (PTO) from the local utility company. Getting PTO is another item that’s a little out of our hands and can cause delays. We do everything in our power to set and achieve speedy installs that are stress-free for our partners and homeowners.